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COVID- 19: Polaris Bank’s responsiveness to customers’ need laudable

Today, we are all under house arrest no thanks to Coronavirus. The virulent disease has stripped us of our social lives and our bedrooms have become our safe zones. Lagos streets are quieter than graveyards and roads, heave a sigh of relief, something most of us had never thought possible in decades.

When President Buhari announced a 14-day lockdown in Lagos, Abuja and Ogun on March 31, 2020; so many thoughts flipped through my mind. I thought about many small businesses that would be negatively impacted, took pity on many Lagosians who rely on daily income and worried about how they would stay indoors and feed.

The banking sector was amongst essential services sectors that would be allowed to render skeletal services during the lockdown. But seriously, I had great concerns about their efficiency. I was scared millions of their customers didn’t anticipate the lock down and would rush to their branches to cash out. I was afraid the rush might put the banks in a difficult position to adhere to government advisory to mitigate the spread of the virus and ensure their health and safety.

I was concerned about how banks would serve their customers when the lock-down finally takes effect. I was worried whether the banks were ready for the volume of transactions that were about to hit their networks and feared customers would not be let stranded due to network failures among other issues. I had so many concerns and these led me to keenly monitor their activities.

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