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Continuous Delay Of Claims By Ark Insurance Brokers; A Slap On The Insurance System In Nigeria!
Ark Insurance Brokers is not a stranger or a new comer as far as insurance is concerned in Nigeria, hence it is expected that such company would be more concerned with upholding its trade name and mantra rather than pulling it down.
However, it is disheartening that this group of company has failed to ensure that the consumer continues to trust and rely on their policies as advised in their visions and missions.
On Saturday December 19, an accident involving a truck belonging to the Insurance company and a Nissan Jeep driven by a Nigerian artiste Mr. Seun Bankole occurred along Osborne road in Ikoyi Lagos.
Thankfully, no life was lost, but the Nissan jeep was damaged beyond repair. According to witnesses, the driver of the said truck appeared to be unstable and liquor allegedly oozed from him when he tumbled out of his barely scratched truck.
The intervention of the Lagos state Governor Akinwumi Ambode who incidentally was plying the route at the time of the accident averted more danger as the truck driver would have been mobbed for his insensitive act of not just handling a machine in a drunken condition but also driving at a killer speed on the busy road.
All was laid to rest when the management of the Insurance company pledged that they would take care of the damaged car immediately and if need be, replace it.
The MD. Mr Kayode Awogboro was dully notified and all important documents were provided including a report from Nissan automobiles that confirmed that the car was damaged beyond repair.
Till date, The Ark Insurance has not redeemed its pledge.
Simply put, Ark Insurance has broken its promise of looking into the issue with urgency and doing what should be done.
Nothing has been done, there is no yellow light talk more of the green light. Nothing worthy of waiting upon has been concluded by the company and this is not right if insurance must must survive in the country.
Ark group has no consideration for the plight of the victim Mr. Seun Bankole who has had to bear the brunt of the ill fated accident till date, needless to say, many meetings have been evaded deliberately by the management of the company.
The question is; if The Ark Insurance Brokers finds it difficult to honor this simple deal, what then does it mission statements say of this company?
If every claim has to go through lawyers and the media, can we really put our life and properties in their hands?
The Ark Group has pledged to guide properties and ‘save lives’… yet this act of deprivation speaks otherwise.
But this is a claim they must pay and fast too…
The victim’s show business cannot continue to suffer because of an accident caused by the recklessness of the staff of Ark Insurance, and the many delays and truancy of the management despite the third insurance policy that covers a large percentage of the damaged car.
