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Lenovo Reports Positive Growth Across Africa

Lenovo Reports Positive Growth Across Africa

Lenovo Africa has shared details of its successful performance and growth over the last quarter, despite the industry as a whole going through a consolidation period.  Lenovo Africa continues to see positive growth across consumer and commercial sectors in its PC, smartphone and server categories and has enjoyed a record second quarter.

Figures recently released by the International Data Corporation (IDC) show that while Africa as a whole had recorded a decline in the English-speaking PC market of 23%, Lenovo has grown 42.8% and now has a market share of 21.3% – growing four points quarter on quarter. In South Africa, the company grew 20.7% while the market was down 12.6%, and now occupies the number one spot with 26.7% across consumer, commercial and enterprise.

Lenovo’s share of the PC market also remained strong in other significant African markets. In Nigeria, the company reached 30% market share for the first time, growing 95.7% year on year, while Kenya saw similar growth, reaching 25.8% market share after a growth of 109.1% year on year. Closer to home, Lenovo occupies the number one spot in Namibia, with 21.4% market share.

Commenting on the positive growth, General Manager of Lenovo Africa, Graham Braum, says: “Lenovo Africa has shown good growth across the consumer and commercial segments. We have expanded our English-speaking territory into four sub-territories – South Africa, SADC, East Africa, West Africa, with focused teams in each. Lenovo’s ‘Protect and Attack’ strategy has given us great traction in both spaces.”

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Beyond the PC market, Lenovo Africa has also seen growth in the server market. South Africa was one of the first countries in the region to launch ThinkServer, and there has been a good uptake from the channel in the first three months. Lenovo’s Enterprise Business Group (EBG) and server business has seen an overall double digit market share and is now focusing on realigning this business to close the gap with its competitors.

Braum comments: “We are investing heavily in the breadth and depth of the channel when it comes to the server market, which we hope will translate into more sales. In addition, we have recently signed a contract with BMW to roll out our x86 server infrastructure in 45 countries. This shows that we are successfully integrating our System x products into our.”

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The smartphone market is also a relatively new one for Lenovo Africa, and another in which the company has made good traction thus far. In Nigeria, Lenovo smartphones have reached more than 4% of market share, becoming the number three player in just three quarters. Egypt, which saw the launch of Lenovo smartphones soon after Nigeria, now places the brand at number two, where it occupies 13.3% market share. The company plans to add SADC and East African countries to the mix next, and is set to launch Motorola in South Africa before the end of the year.

Braum said: “We’ve made significant inroads in the smartphone market and every country has made good progress. We aim to be in the top three brands and build on this, and we are getting there quickly. Once again, we are going in with our ‘protect and attack’ strategy, engaging proactively with mobile operators and partners in each country.”

Lenovo Africa has been faced with the challenge of moving from being product centric to customer centric. The company’s goal is to keep the end user at heart, whether looking at the consumer or commercial sector, and to build end-to-end solutions incorporating software, hardware and the cloud.

“We have built a solid foundation and now we need to move to the next level to achieve success,” says Braum. “By focusing on each part of our business, from PC to server and smartphone, we aim to remain agile and flexible as the market evolves. Our plan is for Lenovo to be the in the number two spot in the next five to seven years, and number one in the next 10 years. So we’ve got our work cut out for us, but I believe we have the momentum and opportunities to keep growing.”

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On a similar note, Lenovo Africa has launched One Channel, its new channel programme set to streamline operations and offer a ‘Channel Engagement Model’ for all managed and unmanaged partners.

Commenting on the launch of One Channel, Abrie van Staden, Channel Lead at Lenovo Africa, says: “Previously, we operated in siloes, with the Relationship sales team handling accounts with more than 500 users and the SMB sales team covering our smaller resellers.  In addition to the above, the Enterprise or System X team joined the channel and end user team and thus giving us a single voice and face when dealing with our partners, which greatly simplifies the channel.”
Van Staden said while partners will enjoy the simplification of dealing with one person end to end, each area of the business will continue to be managed individually to ensure customers continue to get the service they expect from Lenovo.
In addition to the launch of One Channel, Van Staden said Lenovo Africa is also improving its communication with its managed and unmanaged partners through the use of the Lenovo app. The app makes use of gamification and edutainment features as well as push notifications as an interactive means of engaging with users.
Van Staden says: “We have 300 managed partners and 2500 unmanaged partners, and it is essential that we keep communication channels open with each one. Our managed partners are the constant high sellers, but the unmanaged partners are just as important because of the opportunities they present and their sheer number. So our communication starts with One Channel, but beyond that, with our app we are ensuring our communication is relevant, timely and keeps our partners involved in our business.”
Van Staden disclosed that as the app continues to evolve, functionality will be added to allow partners to reply to push notifications as well as send queries using text and voice messaging.
Along with the move to One Channel, Lenovo Africa is also working on upskilling its teams with the knowledge of its new product offerings, including its tablet range and the ThinkServer. The server in particular opens up exciting new opportunities for both Lenovo and its partners in terms of the added service it can now offer customers.
“It has never been a better time to partner with Lenovo,” says van Staden. “Projects like One Channel and the Lenovo app, along with our world-class product portfolio ensures we remain flexible, agile and nimble in the marketplace – and give our partners the tools to do the same.”
 

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